PREFERRED CLIENT PROGRAM

Free Software Upgrades

Full Help Center Access

Unlimited Toll-free Support

Special Services

Exclusive Discounts

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The Preferred Client Program offers much more than traditional support programs. Not only do enrolled clients receive unlimited, toll-free support, they also receive software upgrades, special services, discounts, plus many more helpful resources.

Software Upgrades

• Regularly receive software upgrades as new versions become available
• Use our development staff's expertise in important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
• Pay no additional costs for software upgrade materials, such as CDs, packing materials, and standard postage.
• Download Payroll tax table updates via the Client Portal Web site
• Find downloadable software revisions in the Client Portal
• Automatic upgrades performed for you on all your Web-based products

Software Support

• Receive quick issue resolution by experienced, courteous professionals using individualized case history tracking
• Get unlimited toll-free telephone support from 9 a.m. until 8 p.m. Monday - Thursday and from 9 a.m. until 6 p.m. on Fridays Eastern Time. (Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
• Enjoy 24/7 access to online Help Center, tips & tricks,and self-service support on the Client Portal
• Use the Live Chat feature online to chat with support representatives during standard operating hours
• Opt to email support during standard operating hours
• Share your desktop with support representatives with the Remote assistance service, using a Web-based desktop streaming application
• Quickly place a Web-based self-service support ticket

Special Services

• Get a free Web site strategy assessment
• Stay up-to-date with our monthly email newsletter containing helpful information for your ministry
• Manage your account online with the Web-based client profile management tool
• Get exclusive offers and special announcements
• View online tracking of shipments

Exclusive Discounts

• Free online self-paced training courses
• Receive at least 10% off any additional ACS software purchases guaranteed
• Update your Web site look with special pricing for custom Extend Web site designs
• Attend our annual National Convention for less
• Be the first to receive additional special offers and promotions