RESOURCES
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Contact Support
Support Center

Email, call and chat live

System Status
System Status

Real–time system status information

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About Your Account
About Your Account

Log in to get account details, call history and more

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Training
Training

Online Courses, Personalized Training, and Classroom Events

About Your Account
Enhancement Request

Enhancements, Ideas, questions etc

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Downloads
Downloads

Get the latest versions of enhancements and upgrades

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Shop Online
Shop Online

Browse our various Forms & Supplies and purchase online

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Documentation
Help Centers

Browse release notes, user guides, error, and troubleshooting articles, and more.

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Services
Special Services

Data, Professional, and Fulfillment Services

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Implementation
Implementation

Planning and installation to training and launching consultative services

 

Microsoft Gold Certified Partner
PREFERRED CLIENT PROGRAM
Free Software Upgrades
Full Help Center Access
Unlimited Toll-free Support
Special Services
Exclusive Discounts
already a client?  Get more at  Client Portal

The Preferred Client Program offers much more than traditional support programs. Not only do enrolled clients receive unlimited, toll-free support, they also receive software upgrades, special services, discounts, plus many more helpful resources.

Software Upgrades

  • Regularly receive software upgrades as new versions become available
  • Use our development staff's expertise in important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
  • Pay no additional costs for software upgrade materials, such as CDs, packing materials, and standard postage.
  • Download Payroll tax table updates via the Client Portal Web site
  • Find downloadable software revisions in the Client Portal
  • Automatic upgrades performed for you on all your Web-based products

Software Support

  • Receive quick issue resolution by experienced, courteous professionals using individualized case history tracking
  • Get unlimited toll-free telephone support from 9 a.m. until 8 p.m. Monday - Thursday and from 9 a.m. until 6 p.m. on Fridays Eastern Time. (Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
  • Enjoy 24/7 access to online Help Center, tips & tricks,and self-service support on the Client Portal
  • Use the Live Chat feature online to chat with support representatives during standard operating hours
  • Opt to email support during standard operating hours
  • Share your desktop with support representatives with the Remote assistance service, using a Web-based desktop streaming application
  • Quickly place a Web-based self-service support ticket

Special Services

  • Get a free Web site strategy assessment
  • Stay up-to-date with our monthly email newsletter containing helpful information for your ministry
  • Manage your account online with the Web-based client profile management tool
  • Get exclusive offers and special announcements
  • View online tracking of shipments

Exclusive Discounts

  • Free online self-paced training courses
  • Receive at least 10% off any additional ACS software purchases guaranteed
  • Update your Web site look with special pricing for custom Extend Web site designs
  • Attend our annual National Convention for less
  • Be the first to receive additional special offers and promotions
Call 1.800.736.7425
call 1.800.669.2509